Terms & conditions

Prices quoted on WhatsApp, by phone or in person are estimates based on the information available at the time. Where a figure depends on what is found during a scan, we confirm the final price before starting work and will not proceed without your agreement.

If a part has to be ordered specifically for your vehicle, a partial advance is normally required. The balance is payable on completion, and you receive a receipt for the full amount.

We describe the work to be done, what is included and the expected timeframe before we begin. Any change to scope discovered during the job is explained and priced before continuing.

Consumables that form part of a service — fluids, seals, cleaning, error clearing, adaptive resets and road testing — are included in the quoted price unless we have told you otherwise in writing.

Battery packs carry a written warranty of up to four years depending on grade, with an official card issued in your name at fitting. Installation labour and repair workmanship carry separate 12-month cover.

Warranty cover excludes accident damage, water ingress, tampering, damage from an electrical fault elsewhere in the vehicle, and continuing to drive after a known cooling or inverter fault has been flagged to you.

Claims are handled at the workshop. Keep your warranty card and original receipt together — they are what makes a claim straightforward.

Parts replaced as part of a warranty claim remain our property unless we agree otherwise.

Parts replaced at your request during normal paid work are returned to you if you want them. If you do not want them, we dispose of them responsibly — battery cells are never dumped casually.

Please collect your vehicle within three working days of being told it is ready. We do not charge storage for the first week.

Beyond that, a daily storage charge may apply, and we will tell you before it starts rather than presenting it as a surprise on the bill.

Vehicles left uncollected for an extended period without contact may be dealt with under applicable Pakistani law on abandoned property.

Give us accurate information about the vehicle, including any previous repairs, modifications or recurring faults.

Bring the vehicle in for the free three-monthly battery cleaning if you hold a battery warranty — it is a condition of that cover.

Tell us about any hybrid or cooling warning light before continuing to drive, because continuing to drive a known fault can turn a small repair into a large one.

We are responsible for the work we carry out and for the parts we supply, to the extent described in the warranty terms.

We are not responsible for pre-existing faults we have identified and explained to you, or for faults arising from components we did not supply or fit.

We are not liable for indirect or consequential losses such as loss of earnings while a vehicle is off the road, except where the law requires otherwise.

Content on this site is provided for general information. Guides about fault codes, battery lifespan and repair techniques are written from our own workshop experience and describe typical outcomes — not a guarantee of any specific result on any specific vehicle.

Only a physical inspection and a diagnostic scan of your vehicle can establish what is actually wrong with it.

These terms are governed by the laws of Pakistan, and disputes fall under the jurisdiction of the courts of Karachi.

Questions about these terms can go to info@sattarhybridbatteryzone.com or on WhatsApp on +92 308 8140743. Our address is Shop 1, Ground Floor, Plot 36-C, 21st Commercial Street, D.H.A Phase 2, Karachi, Pakistan.